Shipping

Shipping

  • We currently ship our products outside of the United Kingdom to anywhere in the world, excluding North America.

  • Please allow 1-2 days for your order to be handmade unless detailed otherwise in the product description.  For in stock items we aim to ship U.K orders same day if placed before 3pm.

  • We ship with Royal Mail second class delivery as standard unless first class is selected at checkout.  We advise first class for urgent orders, especially during lock down as post is delayed up to two weeks for second class delivery due to high demand. 

  • All orders will be provided with a delivery tracking reference in your order confirmation email.  This tracking reference is not the same as tracked postage which provides status updates along the delivery journey, but will provide confirmation of delivery or attempted delivery if your parcel has been taken back to the postal depot for example and no card left behind. 

 

Shipping Costs - United Kingdom

  • 2nd Class Royal Mail is £2.50 for most items, but no more than £3.50 for heavier items such as blankets or gift boxes
  • 1st Class Royal Mail is £3.50 for most items, but no more than £4.50 for heavier items such as blankets or gift boxes. 

 

Shipping Costs - Rest of the world

  • Items are posted standard delivery and will vary, subject to weight, from £10 to £15.  These costs cover the actual costs of shipping and are not taken to make a profit. 

     

    Returns

    • If you wish to return any part of your order, it must be in its original packaging, unworn/unwashed and returned within 14 days of purchase. Please provide order reference numbers with your returned items so that we can process any refunds quickly and report your return to us prior to posting at bibbilyboo@mail.com.

    • Unfortunately we cannot refund postage costs but the value of the item/s at purchase will be returned to the bank account from which the original payment was taken. Payment will be received within 5-7 working days from receipt at our offices, but often much sooner, provided that proof of purchase is confirmed and items are returned fit for resale.

    Exchanges

    • Should you not be entirely satisfied with your order please get in touch and we will be more than happy to resolve any issues for you. Please contact us via our email at bibbilyboo@mail.com quoting your order reference number where possible and we will respond within 48 hours.

    • We aim to keep our customers satisfied with the BibbilyBoo service and offer a full refund for items not meeting expectations within 14 days of purchasing.