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Shipping & Turnaround Times

Shipping and Production Times 

Turnaround Times including over Bank Holiday

  • All items are hand made to order, please factor the times stated below into your consideration when placing an order and choosing which class of postage you require at checkout.  If a fabric is on pre-order its unique turnaround time will be stated on the product name title.
  • Bibs require up to 4 working days to be made. 
  • All other items, including clothing, blankets and all accessories require up to 7 working days to be made. 
  • If your order contains both bibs and clothing/accessories, or contains a preorder; your whole order will be sent when all items are ready to ship.  If your require any of your order sooner, it is advised to order a preorder item separately. 
  • Please note working days do not include bank holidays.  

 

     

    Where we ship to

    • We currently ship our products outside of the United Kingdom to most counties in the world,  with the exception of North America/Canada which we currently do not ship to.

    • Orders sent to Southern Ireland and countries outside of the UK are sent by tracked Royal Mail post. Deliveries to Ireland have been noted as taking up to 3 weeks so please do keep this in mind and use your tracking code to check for status updates. 

     

    Courier Details

    • We ship with Royal Mail via 24 or 48 hour signed for delivery.  This is not a tracked service.

    • It is advised that you select first class for urgent U.K. orders, but please remember that the manufacturing time quoted above is added not included in your shipping time. 

    • All orders will be provided with a Royal Mail parcel reference which is emailed to you as a link in your order confirmation email.  This is not a tracked service so will not show journey updates but will show attempted delivery, return to depot status or delivery confirmation. If you have not received this email it may have been sent to your junk mail so please do check there for confirmation of shipment. 

       

      Shipping Costs

      Shipping Costs - United Kingdom

      • 2nd Class Royal Mail is £3.00 for small items i.e. 4 bibs or less, but no more than £3.50 for heavier items such as blankets or gift boxes
      • 1st Class Royal Mail is £3.50 for small items, but no more than £4.50 for heavier items such as blankets or gift boxes. 

       

      Shipping Costs - Republic of Ireland & Europe

      • Items are now posted as tracked delivery at £10 for small orders e.g. 5 bibs or less or £12 for larger orders.  Orders will be delivered in approximately 5-7 days.  Please note these prices cover the actual costs of shipping and packaging with royal mail which has unfortunately increased due to Brexit and does not result in profit to Bibbilyboo.  We apologise that shipping costs have increased internationally and will always seek to find reliable and affordable providers. 

         

        Shipping Costs - Rest of the world

        • Items are posted tracked delivery at £12 for small orders (up to 5 bibs) and £19 for larger orders.  These costs cover the actual costs of shipping with royal mail which has unfortunately increased since Brexit. 

         

        Returns

        • If you wish to return any part of your order, it must be in its original packaging, unused/unwashed and received within 14 days of purchase.  Please inform us as soon as possible if you are posting an item and it is advised that you ship with proof if postage or delivery confirmation.

        • Please provide order reference numbers with your returned items so that we can process any refunds quickly and report your return to us prior to posting at bibbilyboo@mail.com.

        • Unfortunately we cannot refund postage costs but the value of the item/s at purchase will be returned to the bank account from which the original payment was taken. Payment will be received within 3-7 working days from receipt at our offices, but often much sooner, provided that proof of purchase is confirmed and items are returned fit for resale.

        Exchanges

        • Should you wish to exchange your order for another size, or item, we are happy to accommodate this so please just drop us an email at katie@bibbilyboo.com with your order number to let us know. 

        • If your original items are unused and un-worn you can post them back to us for an exchange. 

         

        Our Returns Guarantee

        • We want you to love your products and the BibbilyBoo service, so we offer a full refund for items not meeting expectations if reported within 14 days of purchase. 

        • If you aren't entirely satisfied with your order please get in touch and we will be more than happy to resolve any issues for you. We are here to help!